Refund Policy
At Eco Astronomy Inc., we are committed to providing a transparent and fair refund policy for fee-paying students enrolled in our online courses. Refunds are granted only under specific circumstances, as outlined below. Please review the following categories and procedures to understand our refund policy in detail.
Refund Eligibility Categories
Category A: Course-Related Issues
Refunds may be granted if Eco Astronomy Inc. fails to deliver the course as advertised. This includes the following scenarios:
1. The program the student registered for has been discontinued.
2. The scheduled batch does not commence as planned.
3. The commencement of the batch is postponed, and the student is unwilling to wait.
4. Significant changes are made to the schedule of the registered batch, making it impossible for the student to attend.
Important Notes:
– Refund requests under this category must be submitted **prior to the course commencement or within 14 days of commencement**.
– Requests based on reasons such as receiving a scholarship from Eco Astronomy Inc. will not be considered.
– All requests must be emailed to hr.ecoastronomy@gmail.com or info@ecoastronomy.edu.lk within the specified timeframe.
Category B: Withdrawal or Termination After Instructional Week 2
Students who withdraw from the course without informing the HR department via email, or whose candidature is terminated by Eco Astronomy Inc. after Instructional Week 2, will not be eligible for a refund.
Important Notes:
– Notifications of withdrawal must be sent to hr.ecoastronomy@gmail.com or info@ecoastronomy.edu.lk at least 7 days prior to the course commencement.
Category C: Change of Decision
Students who reverse their decision to pursue the course may request a full refund, provided the request is made at least 7 days prior to the scheduled commencement of the course. Documentary evidence, such as a payment slip, must be submitted to support the claim.
Important Notes:
– Requests must be emailed to hr.ecoastronomy@gmail.com or info@ecoastronomy.edu.lk within the specified timeframe.
Category D: Medical Reasons
Refunds may be granted if a student is unable to continue the course due to serious medical reasons that arise after registration. The following documentation is required:
1. Medical records or reports confirming the diagnosis.
2. A certification from a registered medical expert stating that the student is unfit to continue studies.
Important Notes:
– Confidentiality of medical records will be strictly maintained.
– Eco Astronomy Inc. reserves the right to verify the authenticity of the medical certification with the relevant doctor.
Refund Procedure
1. Submission of Request
– Refund requests must be submitted via email from the same email address used during course registration.
– Ensure all required documents are attached to the email.
2. Verification Process:
– For Category D requests, the HR department may contact the certifying doctor to verify the authenticity of the medical certification.
3. Decision-Making:
– Requests that fall outside the outlined policy will be reviewed by the Officer-in-Charge of Student Affairs.
– The final decision will be made by the Chief Executive Officer and presented to the Refund Committee for approval.
Payment of Refunds
Eligible refunds will be processed within four to five weeks of receiving a complete refund request with all required documentation.
Refunds will be paid exclusively in Sri Lankan Rupees (LKR).
This policy is effective as of November 27, 2024, and is subject to periodic review. For further inquiries, please contact us at hr.ecoastronomy@gmail.com or info@ecoastronomy.edu.lk
Thank you for choosing Eco Astronomy Inc. We are dedicated to supporting our students throughout their educational journey.